Privacy Policy

JLC Real Estate is committed to adhering to the Privacy Act 1988 (Cth) and related Australian Privacy Principles.

Collection of Personal Information

In order for us to provide you with the best solutions, we may ask you for personal details such as contact information, and the types of solutions that may interest you. We want to be able to contact you with information regarding a service or product that JLC Real Estate may offer. JLC Real Estate will collect this information from you personally, which may include telephone communication, email, post, or in person.

We may also collect information via social media, access to our website, from our suppliers or partners, public sources, private vendors, job applicants, and data suppliers. 

Whenever dealing with JLC REAL ESTATE,  we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect include but is not limited to:

• Name. 
• Date of birth.
• Residential address.
• Postal address.
• Email address.
• Home telephone number.
• Work telephone number.
• Mobile telephone number.
• Your occupation and business address.
• Financial information including details of your employer, income, name of bank or financial institution.
• Details of your spouse, de facto, dependent children, and roommates.
• Details of properties owned by you.

We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information. For example:  You may require a property with particular features, such as wheelchair ramps. This may reveal health information.  In providing details of your spouse or de facto partner, this may reveal sensitive information regarding your sexual orientation.

We will only collect sensitive information in circumstances where:

• It is reasonably necessary for one or more of the services we provide or functions we carry out; and
• You consent to the collection of the information; or
• We are required or authorised by law to collect the sensitive information. 

Use and Disclosure of Personal Information

JLC Real Estate may use this information for the purpose of responding to your enquiries, to advise you of an offering or service you may have requested.

JLC Real Estate will not disclose your personal information to recipients located outside Australia. 

If we disclose personal information to another party, we will ensure that the party is aware of this policy.

Personal information collected by JLC Real Estate will ordinarily be used for the following purposes (not limited to): 

• Assisting you to purchase a property.
• Assisting you to lease a property (either as lessor or lessee).
• Assisting you to obtain a loan.
• Assisting you with payment or refund of a bond.
• Assisting you with tenancy disputes.
• Coordinating repairs or maintenance to a property owned or leased by you.
• Recording or accessing information at the Titles Registry Office or other governmental agency.
• Recording or accessing information at the Residential Tenancies Authority.
• Recording or accessing information on tenancy information services or databases.
• Client and business relationship management.

Direct Marketing Materials

We may send you direct marketing communications and information about offerings and services that we consider may be of interest to you. These communications may be sent in various forms, including email, post, or SMS, in accordance with applicable laws, such as the Spam Act 2004 (Cth). 

In addition, at any time, you may opt-out of receiving marketing communications from us by using the unsubscribe option in emails from us, or by contacting us on the contact details below.

Concerns and Complaints about Personal Information

If you are concerned about how your personal information is being dealt with or if you would like to make a complaint, please contact us.